Customer Service

 

Useful documentation resources for your dedicated server:

cPanel documentation:



Help! The server is down!

The chances are that it's probably not. Due to our high security standards our server firewall has an integrated IDS (Intrusion Detection System) that will block your access to the server if there has been multiple failed login attempts from your IP address. The IDS will consider these attempts as a brute force attack, even though you might have just forgotten your password.

If you can't connect to the server and you suspect that your IP address has been blocked, please go to firewall.scenegroup.net where you can check if your IP was blocked and then remove the block yourself.